Support
Need help with RepReel? Most questions are answered below. For anything else, email us and a person will reply.
Email us
For questions, bug reports, feature requests or account help, email is the fastest way to reach us. If an import failed, include the link you tried.
support@repreel.appCommon questions
How do I import a workout video?
Open the video in TikTok, Instagram, YouTube or Facebook, tap share and pick RepReel. You can also copy the link, open RepReel, tap Import Workout and paste it.
What can I import?
Public videos from TikTok, Instagram, YouTube, Facebook and X, up to 10 minutes long. You can also import a photo or screenshot that shows a workout.
My import failed. What now?
The app tells you why. A video longer than 10 minutes is too long, so try a shorter one. A private, login-only or age-restricted post cannot be read, so import a screenshot of the workout instead. If the message says the problem is on our end, try again in a few minutes. If it keeps failing, email us the link and we will look at it.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then RepReel, and cancel. You keep access until the end of the period you paid for.
I paid but the app asks me to subscribe again.
Tap Restore on the screen that asks you to subscribe, or go to Profile, then Subscription, and tap Restore Purchases. Make sure you are signed in to RepReel with the same account you used when you subscribed. If that does not fix it, email us.
How do I delete my account?
Open the Profile tab in the app and tap Delete Account, or use the account deletion page. Your data is permanently removed within 30 days. Deleting your account does not cancel an App Store subscription, so cancel that too.
Is there an Android version?
Not yet. RepReel is an iPhone app.
Is my data safe?
Connections are encrypted, you sign in with Apple or Google, and we do not sell your personal data. The Privacy Policy has the details.
We typically respond within 24 hours on business days.